weddings tERMS & conditions
These “Terms & Conditions” are the Terms and Conditions Katherine Sturch T/A PALMAS (“we / us”) makes available to you, the client, for any of our services. By paying the deposit to secure your wedding flowers with PALMAS you agree to the following Terms and Conditions.
PALMAS PRODUCTS & SERVICES
1.1 All flowers, foliage, plants and sundries are subject to availability. On occasion it may be necessary to replace them with a suitable alternative, where PALMAS reserves the right to substitute the item(s) without notice, however where possible, this will be agreed in advance with the client.
1.2 Flowers and plant materials are natural products and forms and colours will vary, although PALMAS will always make every effort to achieve the agreed design.
1.3 In the event that PALMAS is unable to supply a product, service or any substitute to you at all, we shall notify you as soon as reasonably possible and shall reimburse your payment for this product/service in full, provided this is not due to any circumstance(s) outlined within our Disclaimer (please see 5.1).
1.4 Consultations are booked by appointment only. PALMAS initial consultation is complimentary; any further in person consultations will be agreed in advance and charged accordingly in relation to time and travel. PALMAS will be available to contact via telephone or email for any queries you may have once you have booked your wedding date, however availability will be dependent on our schedule.
1.5 PALMAS ensure staff availability based on the event running times provided by you, the client. If timings deviate, the client agrees to pay for any additional labour fees on an hourly basis. Please inform us of changes to event running times as soon as possible, as they may be difficult to accommodate.
1.6 We cannot accept any responsibility for any flowers that do not look their best after delivery or install, if the flowers are not kept in their optimal conditions. We endeavour to ensure flowers are fresh at the point of delivery and will advise how to correctly store and care for your product, and we ask that you fulfil this.
1.7 All hired hardware including vases, containers and ancillaries remain the property of PALMAS and must be returned within two days of the event in the exact condition supplied unless alternative arrangements, regarding hire period or clear down, have been agreed in writing prior to the event. Any lost or damaged items will be charged at the relevant retail costs.
DELIVERY & SET UP
2.1 Delivery will be charged based on delivery location and distance. PALMAS charges £0.50p per mile plus an additional £10 per hour.
2.2 Set up time will be agreed prior to the event, and if for any reason we are not able to make the delivery or set up time the client will be notified as soon as possible. If staff are required on the ground for a longer set up time than agreed/quoted any additional staff labour time will be charged to the client at our standard hourly rate.
2.3 It is the clients responsibility to provide correct delivery details. Incorrect information will lead to problems or delays in delivery. Please ensure you, the client, have provided the full delivery address, post code and telephone for the venue or agreed alternative recipient for delivery, as well as your own (the clients) telephone before confirming and placing your order for a product or service.
2.4 We accept no responsibility for damage caused by lit candles or flames at the event even though PALMAS may provide candles and/or votives, etc.
2.5 We do not accept responsibility for deliveries that are not collected or are used incorrectly by the client, such as delivered bouquets, arrangements or button holes. This is the sole responsibility of the client.
2.6 PALMAS requires that we are the sole supplier of floral arrangements and/or fresh and dried yfoliage for your event. Other than church / town hall / registry office flower teams, PALMAS will not work or partner with other floral suppliers.
PRICES & PAYMENT
3.1 PALMAS quotations remain valid for 14 days from the date provided. Please note, quotations should be taken as a guide only, subject to flower availability and season.
3.2 We will endeavour to adhere to the prices that we have quoted, however, flower wholesale prices change weekly and we may have to alter a quote. If this is the case we will inform you at the earliest opportunity to obtain your agreement. If this is not possible, we reserve the right to charge the revised price to the client.
3.3 A 20% deposit is required at time of booking to secure your wedding date, for weddings which are within the next 12 months. A 10% deposit is required at time of booking for weddings which are between 12-24 months away. The deposit is non-refundable but will be deducted from your overall cost.
3.4 Once your deposit is paid your wedding date is booked in our diary and staffing/resources are allocated. Please advise us of any changes to the date as soon as possible; we will try our best to accommodate date changes but it cannot be guaranteed
3.5. PALMAS labour costs are charged per hour and will be outlined as an additional itemised cost on your quote. Labour costs include, but are not restricted to, admin, design, ordering, sourcing, conditioning flowers, making, set up and clear down (if required). PALMAS reserve the right to increase labour costs in line with economic / market increases. We will endeavour to inform you of this at the earliest opportunity, but reserve the right to charge the revised hourly rates.
3.6 After the point of booking, when your wedding flowers have been confirmed and final quote has been sent to you, the client, any subsequent changes will need to be made in writing to PALMAS, and may likely incur an additional fee.
3.7 One month prior to the event we will require final sign off on your wedding flowers, after which we will send the final invoice for payment. PALMAS may place the order for your flowers up to 14 days prior to your wedding, depending on flower choice, at which point you will not be able to make any subsequent changes.
3.8 Full payment for the products or services must be received a minimum of 14 days prior to the date of the event or service. PALMAS receives the right to cancel any wedding flowers if payment is not made by this date. We are not obliged to offer compensation for any inconvenience caused.
CANCELLATION
4.1 Cancellation must be made as soon possible, the booking deposit is non-refundable. As stated in term 3.8 we require payment a minimum of 14 days prior to the event. If you cancel within this time we are unable to offer a refund and will retain the full amount paid.
4.2 Cancellations made 9-12 months (or more) ahead of the wedding date, will not be charged but the booking deposit will be retained and is non-refundable. Cancellations made within 6-9 months of the date, will be charged an additional £150 admin fee alongside the booking deposit being retained. Cancellations made within 3-5 months of the date will be charged 50% of the final invoice. Cancellations made with 4 weeks-3 months will be charged 75% of the final invoice. Cancellations made within 4 weeks of the date will be charged 100% of the final invoice cost.
4.3 In the event the client is not satisfied with the product(s) or service(s), complaints should be addressed within one working day of the delivery date, via email to palmasfloral@gmail.com or alternatively via telephone 07909 781943. Please note if you call to inform us of an initial complaint, it is your (the clients) responsibility to follow up in writing.
DISCLAIMER
5.1 PALMAS endeavours to ensure its products and services are operational, however we do not accept any responsibility for cancellations in the event of sudden ill health, Acts of God or adverse weather conditions. If PALMAS is prevented from offering a reasonable resolution to provide its products/services, as agreed, we will offer a full refund of monies paid.
5.2 In the event of adverse weather, PALMAS will remain in contact with you, the client, to discuss and agree a contingency plan prior to the event. Any event rescheduling will be dependent on availability, and may incur additional costs, subject to term 3.2.
GENERAL
6.1 PALMAS reserves the right to amend these Terms and Conditions at any time, and will inform the client of any changes made.
6.2 If you do not sign and return a copy of these Terms and Conditions, but do pay a deposit, you are proceeding with the booking with PALMAS and therefore agree to these Terms and Conditions.
6.3 We reserve the right to suspend, restrict or terminate the supply of any of PALMAS products or services for any reasons or at any time.
Updated July 2024